Shipping & Returns

SHIPPING POLICY

At shopjulien.com, your health and wellness is important to us. Thus, you will receive an email confirmation once your order has been successfully placed. It will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order or backorder).Orders placed weekdays before 11:00 A.M. PST / 2:00 P.M. EST will ship same day, while orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day.

Where We Ship

We ship to U.S. and international addresses. We do not ship to PO Boxes/APO/FPO addresses. Please note, not all items can ship to all countries. We are currently working on incorporating non-US shipping eligibility on the item detail page. In the case we are unable to ship certain items to you, we offer our apologies in advance and will promptly issue a refund.

Thank you so much for your patience as we expand our worldwide presence.

Shipping Costs

United States: 
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes has a flat rate shipping fee of $6.95.  Shipping is free for all orders of $50 or more. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

 

Canada:

Standard shipping (1-5 business day transit) on all orders less than $150 before taxes and shipping is $19 and free for all orders of $150 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Expedited shipping is $26.95 (1-3 business day transit).

International:

Standard shipping (1-8 business day transit) on all orders less than $150 before taxes and shipping is $25 and free for all orders of $150 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Expedited shipping is $31.95 (1-3 business day transit).

Please note: Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; JULIEN has no control over these charges, nor can JULIEN predict what they may be. We are working to incorporate duties & fees into our checkout page as soon as possible. 

Return & Exchange Policy

We accept returns for refund or exchange ONLY on defective items or items damaged in transit. 

To be eligible for a refund or exchange, you must first email us within 10 days of receiving your order to JULIEN.CLARK@SHOPJULIEN.COM to alert us of any defects or damages.

Lost or Stolen Packages

JULIEN LLC, 'JULIEN',  'HTTPS://WWW.SHOPJULIEN.COM' is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, JULIEN will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.